There is a bug in the system: Managing the Student Experience Following a Major Restructure

Presenter: Beverly Roberts, Assitant Registrar - Academic Quality, Assessments and Awards

Institution: Regent’s University London

Email: robertsb@regents.ac.uk

Format: Presentation : a presentation for most of the session with time for questions at the end.

Second Presenter: Katy Bangs, Assistant Registrar - Student Records

Email: bangsk@regents.ac.uk​

This session is now full.

Abstract:

We aim to share with delegates our experiences of the aftermath of a major restructure from an operational perspective. This will include coping with reduction of staff and associated turnover, keeping up morale and how we adapted to our new roles. We will explore the highs and lows of this journey, the challenges of delivering an excellent student experience in turbulent times and how we’ve finally reached the light at the end of the tunnel. Delegates are encouraged to share their own experiences from the front line.

Audience:

Operational staff who have been through a restructure or those with one on the horizon.