Managing the Maze: Reflections on Leading Projects and Driving Continuous Improvement in HE

Presenter: Francesco Caputo

Institution: UKRI

Format: Presentation

The session explores the complexities of managing projects within higher education institutions, where shifting priorities, diverse stakeholders, and layered governance often create a challenging landscape. Drawing from experience and reflective practice, it highlights key lessons learned in navigating ambiguity, fostering collaboration and adapting strategies. Emphasis is placed on continuous improvement - not as a framework, but as an evolving mindset that values systemic learning. By sharing grounded insights, the session encourages a reimagining of project management and continuous improvement - not as technical tools, but as levers for institutional transformation and cultural renewal.