No More ‘Just Checking In’: Smarter Requests with Microsoft 365

Presenter: Jack Butcher

Institution: Loughborough University

Format: Presentation

University teams often face overwhelming email volumes, with central administration or registry teams often picking up a huge range of varying requests. This session explores how Loughborough University has started to change the way it approaches its request handling using Microsoft 365 tools - SharePoint, Forms, Lists, and Power Automate - to eliminate email back-and-forth, increase feelings of ownership for actioning teams, and provide transparency to requesters. Attendees will see a practical workflow in action and see the revised ethos on managing service requests. Whether you're an administrator or process owner, you'll leave with ideas to streamline communication and improve visibility across your team.