Growing a Service Culture, Catalogue & Community

Presenter: Niamh Godley, Emma Bayne

Institution: University of East London, Strive Higher

Understanding, navigating and accessing University services is fundamentally linked to student success, it is core to the experience. Moving to a service culture with a clearly defined service catalogue enables everyone to understand the ‘what, how, who and when’ of the service offer simply and easily.  

Learn about the University of East London’s journey to adopt a service approach, build a service catalogue, and to grow a university-wide community of practice to make positive change to support enhancing their student and staff experience now and into the future.