Additional Study Days 2015

SROC are pleased to inform you that there are new study day places available on Process Improvement, CMA guidance and service Design.The courses are priced at £150: to book a place, complete this online form HERE.

Process Improvement Workshop
Date: Friday 20th November 2015
Venue: Regent’s University, London
Address: Regent’s Park campus, Inner Circle, Regent’s Park
London NW1 4NS
Room: Knapp Gallery

Time Allocation: 10:30am to 4:30pm

Whether you have issues with process implementation and management or a problem with analysing existing processes for potential improvements, this course can assist you through your journey. We will work with you to identify or develop suitable solutions that are specific to your organisation, and highlight key techniques for identifying and implementing ‘quick win’ process improvements with measurable benefits.

The CMA guidance for Higher Education providers

CANCELLED DUE TO LACK OF DEMAND

Service Design Workshop
Date: Wednesday 2 December 2015
Venue: Regent’s University, London
Address: Regent’s Park campus, Inner Circle, Regent’s Park
London NW1 4NS
Room: Knapp Gallery

Time Allocation: 10:30am to 4:30pm

Want to learn how to develop and deliver great services through co-design, proto-typing, blueprinting and customer journey mapping? Join us at this fast-paced full-day workshop where you can find out about new ways to solve the sort of problems which matter to your organisation. You will get hands-on experience of using a set of tools and techniques which have been shown to improve how universities can redesign key services and processes such as:

- student experience
- data management
- enrolment
- admissions
- student attainment
- student communications
- student and staff induction.

If you have ever said to yourself ‘There must be a better way’, then this is the workshop for you.

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