Managing magic: Walt Disney customer service

Presenter: Ian Aylett, Registry Services

Institution: University of Hull

Format: Seminar/Group Discussion : a session sharing experiences among participants, perhaps with a brief presentation at the start.

The Walt Disney Company are renowned ‘Customer Service’ experts, meticulously training every ‘Cast Member’ that when it comes to customer service, excellence should come as standard… with an extra sprinkling of pixie dust! Join an ex-Walt Disney World Cast Member as they share some of the customer service secrets from the House of Mouse. You are invited to take part in a workshop straight from the Disney University that demonstrates how the Disney customer service secrets can be applied to Student Records.

Audience:

Anyone working with student customer service