Richard Beevers: The logic and the magic of great customer experience

Presenter: Richard Beevers, Customer Service Consultant

Institution: Customer Plus Ltd

Email: richard.beevers@customerplus.co.uk

Format: Plenary 2

Richard is one of the UK’s leading consultants and speakers on customer experience, marketing and leadership. Previously Richard was Marketing & HR Director of Capita Symonds a major property and engineering consultancy, with 3,500 people and annual revenues of £350m. Richard is passionate about sport and plays rugby and cricket regularly.