LC Stakeholder Operations Group Teleconference (09th May 2018)

SLC Stakeholder Operations Group Teleconference (09th May 2018)

SLC Operational update

Group members were advised that to date 670,000 full time applications had been received for SFE and 35,000 for Wales. Numbers are slightly down against forecast and as approaching deadline prompts will be sent to returning students.

Work on the part time services is progressing.

In terms of the risk report they are no changes and with the exception of repayments complaints are reducing year on year.

Marketing

Marketing will be attending next meeting to share and discuss research which is being carried out in conjunction with Customer Insight. Phase 1 of the research is now complete and work is on-going.

Social media had grown in the last couple of years with Marketing working closely with Operations and this had produced good results. The recruitment for a social media team in Darlington is now complete and a repayment channel had been switched on. Future plans are to extend this to Wales.

SLC view on OfS Process

SLC are intending to maintain the HE UG student finance cycle by calling for courses from HEPs at the end of October. Students already get presented with non-course specific online information and are encouraged to talk to their Providers. It is not thought there will be a big impact to SLC.

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